Current Research

Open investigations that have not yet become projects.

• Membership models beyond retailOpenClose

  Extending the Costco analysis to gyms, credit unions, and public radio. Early pattern: the fee's meaning matters more than its size.

  Current thoughts

  Likely lands in Strategy as S-04 once the comparison set is complete.

• How organizations apologize in two languagesOpenClose

  Comparing US and Chinese corporate apologies for parallel incidents.

  Current thoughts

  The interesting variable so far is who the apology is actually addressed to: the harmed party, the regulator, or the market.